FAQ

What do I do if I have a question about my order?

We’re here to help. Please contact us and we’ll be happy to assist you.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, PayPal, and  select payment plans.

Can I order from Curated Finds outside of Canada?

Yes. We currently ship within Canada and internationally to select countries, including the USA. If your country is not available at checkout, please contact us directly prior to purchase for availability and a shipping quote.

Are your items authentic?

Yes. All items sold by Curated Finds are 100% authentic. Each piece is verified by trusted third-party authentication experts. A certificate of authenticity is included where stated.

Are all items pre-owned?

Most items are pre-owned unless otherwise stated. Condition details and photos are provided for full transparency.

What condition are your items in?

Each item is carefully inspected and graded. Please refer to the condition section and photos in each product listing for detailed information.

What is a Pre-Order?

When Pre-Order is available, you may purchase a Curated Finds item before it arrives in stock. Your order will ship as soon as it becomes available.

How does Pre-Order work?

After completing a Pre-Order purchase, you will receive a confirmation email with your receipt and an estimated shipment date.

When will my order ship?

Orders typically ship within 1–2 business days unless otherwise stated. Pre-Order items ship according to the estimated timeline provided.

Will I have to pay duties or taxes?

International customers are responsible for duties, taxes, or customs fees imposed by their country. These fees are not included in the purchase price.

Do you accept returns or exchanges?

All sales are final. We do not accept returns, exchanges, or refunds. Please review all photos and descriptions carefully before purchasing.

Do you offer bank transfer pricing?

Yes. Exclusive bank transfer pricing is available. Please contact us for details.

Can I request additional photos or information?

Absolutely. If you need additional photos or details before purchasing, feel free to contact us.

Is shipping insured and will I need to sign?

Yes. Shipping includes coverage up to $100 CAD. Additional insurance is available upon request prior to shipment. Signature confirmation may be required for higher value orders.

What if my item arrives not as described?

We are committed to full transparency. If you believe your item was not accurately described, please contact us within 48 hours of confirmed delivery and we will review the situation.

Do you offer holds or layaway?

We may offer short holds or flexible payment options on select items. Please contact us prior to purchase to inquire.

Can I cancel my order?

Due to the unique nature of our inventory, all sales are final and orders cannot be cancelled once placed. Please review all details carefully before completing your purchase.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email to monitor its delivery.

Are prices negotiable?

Our prices are carefully curated based on market value, condition, and rarity. We strive to offer fair and competitive pricing on all items.

Looking for something you don’t see in our store?

Submit a request with the item you're looking for, your preferred condition, and budget.